Privacy Policy

Last updated: Last Updated: January 27, 2026

At P3D Factory, we take confidentiality seriously. We understand that your 3D designs are intellectual property. This policy outlines how we collect, use, and protect your data.

A. Introduction

This Privacy Policy applies to p3dfactory.com and our manufacturing services. By using our platform, you agree to the data practices described herein.

B. Information We Collect

We collect two types of information:

  • Design Files: STL, 3MF, or OBJ files you upload for quoting.
  • Personal Information: Name, email address, shipping address, and phone number when you request a quote or place an order.

C. How We Use Data

Your data is used primarily to fulfill your manufacturing orders.

Key Point: We do not sell your 3D files or personal data to third parties. Your designs are used strictly for printing your parts.

We may also use your email to send order updates, quote confirmations, and occasional newsletters (if you opted in).

D. 3D File Security

Uploaded files are stored in secure, private cloud storage buckets (e.g., AWS S3 or similar). Signed URLs with limited expiration times are used to access these files during the production process.

Files are accessible only by P3D Factory authorized staff and our automated pricing algorithms.

E. Data Sharing

We share data only with necessary service providers:

  • Stripe: For payment processing.
  • Shipping Carriers: To deliver your package.
  • Cloud Infrastructure: For hosting our platform (e.g., Vercel, Supabase).

F. Cookies & Tracking

We use essential cookies to maintain your session (e.g., keeping you logged in) and analytics cookies to understand website traffic. You can control cookie preferences through your browser settings.

G. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. You can delete your account via the Dashboard or contact support for a full data wipe request.

H. Contact Us

If you have questions about this policy or your data, please contact our Data Protection Officer at:

Email: privacy@p3dfactory.com
Address: 8985 Robert-Armour
Montreal, Quebec, H1E 6J7